Complaints Policy

1. Introduction

Chronos Global Ltd. is committed to providing high-quality service to our clients. We recognize that occasionally issues may arise, and we have established this complaints policy to ensure that complaints are handled fairly, promptly, and efficiently.

2. What Constitutes a Complaint

A complaint is any expression of dissatisfaction, whether justified or not, about our services, staff, or the handling of a client's account. This includes disputes about transactions, service quality, or any other aspect of our relationship with you.

3. How to Submit a Complaint

You can submit a complaint to us through any of the following methods:

• Email: complaints@chronosfxglobal.com
• Phone: +1 (555) 123-4567
• Live Chat: Available on our website during business hours
• Mail: ACE Corporate Services, Top Floor, Rodney Court Building, Rodney Bay, Gros Islet, Saint Lucia
• Online Form: Available on our website

4. Complaint Handling Process

Our complaint handling process consists of three stages:

Stage 1: Initial Review

Your complaint will be acknowledged within 2 business days and assigned to the appropriate department for investigation. We will aim to resolve your complaint within 10 business days.

Stage 2: Investigation

If your complaint cannot be resolved at Stage 1, it will be escalated to our Compliance Department for a thorough investigation. You will receive a detailed response within 15 business days.

Stage 3: Final Review

If you are not satisfied with the outcome of Stage 2, you may request a final review by our Senior Management Team. This decision will be final and binding.

5. Escalation to External Bodies

If you remain dissatisfied with our handling of your complaint, you may escalate it to the relevant financial regulatory authority in your jurisdiction.

6. Record Keeping

We maintain records of all complaints and their resolutions for a minimum of 5 years for regulatory and quality assurance purposes.

7. Contact Us

If you have any questions about this Complaints Policy, please contact us at:

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